A: All passwords are case sensitive. When you receive your password, be sure to note if it is UPPER or lower case. You will have to login this exact same way. If you try to login unsuccessfully more than 3 times, you will receive a message that your account has been locked. This lock will last for 15 minutes and then reset itself. If you continue to have problems please contact Carol Beekman (320-214-5132) or LeAnn Nord (320-214-5114) to verify your username and password.

A: For security purposes, we have enabled a “lock” on an account that has had 3 or more unsuccessful login attempts. This can be due to the password being case sensitive. The lock lasts for 15 minute and then resets itself. If during normal business hours your account has been locked, you can wait the 15 minutes and try again or you can call Carol Beekman (320-214-5132) or LeAnn Nord (320-214-5114) and they can reset the account for you. After hours, you will have to allow the lock to reset itself.

A: To search for a part by the OEM number, simply go to the search function at the upper right part of your screen, make sure that “keyword” is chosen and then enter the OEM number without spaces or dashes and click submit.  If we have recognized the OEM, the part will come up.  You can do a “wild card” search by entering an asterisk (*) at the end of your key word.  This will bring up any products that contain that string of text.  You do not have to enter the whole OEM number if you use the asterisk.  You can simply enter the first few numbers or letters and then put an asterisk (*) then hit the search button.  This will bring up everything where that string of text appears.

A:  On the home page, click on the “contact us” link.  You will see a map of all of Northern’s locations.  Scroll down the page and you will see each location listed with their address, phone number and a mapquest link.  You can also use the “contact us” link in either the “browse” or “order online” windows.  This will allow you to contact Northern via email.

A:  Once you have come to the checkout page and you are ready to send your order, click the Submit Order button. This transmits your order for processing and you will receive an order number as confirmation. Please record this order number as you will need it to reference any questions about this order. If you do not receive an order number, your order was not submitted and has been stored in your Saved file.

A:  SUMMARY This article describes how to use the AutoComplete feature in Internet Explorer 5 and 6. The AutoComplete feature suggests possible matches for entries you type in the Address bar, a Web page form, or a user name or password box on a Web page. http://support.microsoft.com/kb/217148

A:  Northern uses a lot of abbreviations in the description of products, application listings, etc…
On this pdf… Abbreviations… you will find an explanation of the abbreviations that Northern uses.